Frequently Asked Questions
1.) How do I find my travel excuse letter?
Your travel excuse letter should have been emailed to you by your SAAS counselor. If not, please go to our Travel Excuse Letter page and refer to your sport.
2.) What are SAAS’s hours of operation?
During the Fall and Spring semesters our hours are:
Monday – Thursday: 8am – 10pm
Friday: 8am – 5pm
Sunday: 12pm – 9pm
During the Summer semester our hours are:
Monday – Friday: 8am – 5pm
Saturday & Sunday : Closed
3.) What can I print in the lab?
You can print any and all academic work. Each student is given 250 pages of academic print for each semester. Should you use up your allocated number of prints please see Alan in room 134 for assistance in getting more printing credit.
4.) I need a blue book/scantron, where can I get that in JMC?
- If you are a DS student, you may request the blue books from Dr. Denise Kwok in JMC room 114C.
- Scantrons are available for free at the Receptionist.
5.) Where is my counselor’s office?
Please refer to the following list for your counselor and also the sports that they will be covering.
Heather Bell – Located at JMC Room 140
- Football, Women’s Basketball, Women’s Track & Field, Women’s Cross Country
Cory Buckner – Located at JMC Room 111
- Men’s Basketball
Susie Cognetta – Located at JMC Room 113
- Women’s Soccer, Men’s & Women’s Waterpolo
Alicia Kaptein – Located at JMC Room 138
- Men’s Volleyball, Women’s Sand Volleyball, Women’s Volleyball, Women’s Crew
Kam Klaver – Located at JMC Room 136
- Men’s Track & Field, Men’s & Women’s Swim/Dive
John Mosbach – Located at JMC Room 142
- Football, Women’s Lacrosse
Kyle Ross – Located at JMC Room 122
- Football, Men’s Baseball
Whitney Rotrock – Located at JMC Room 124
- Men’s Golf, Men’s Tennis, Women’s Golf, Women’s Tennis
6.) My tutor is late, how can I contact my tutor?
First, please contact your SAAS Advisor to let them know that you are on time for your appointment so you don’t get charged for not being there. After that, please see Dr. Jennifer Castro for assistance.
7.) I can’t register because I have this hold – what do I do?
Please look at the following table to see which hold you have so you know who to contact to remove the hold. All other holds please contact your SAAS advisor.
|ADM60||Admissions – Missing Transcripts Hold||213-740-1111||TCC-202|
|ALI01||American Language Institute hold||213-740-0079||JEF 206|
|ARD04||Readmission Contract Hold||213-740-0776||STU 301|
|COLL01, 02, etc.||Financial Hold||213-740-9087||PSB 100|
|FWP01||Freshman Writing Program Hold||213-740-1980||JEF 150|
|ISDL01||Library Fines hold||213-740-2924||Owning Library|
|RNR01, 03||Academic Probation/Disqualification Hold||213-740-7741||TRO 101|
|SCP01,02||Structured Curriculum Program Hold||213-740-0776||STU 301|
|SHC10||Measles/Mumps Immunity Hold||213-740-5344||SHC 100|
|STU10||Student Conduct Hold||213-821-7373||STU 206|
|Mandatory Advisment||Meet with Major Advisor before your Registration date each semester.|
***In Addition, every student-athlete will have an ATH 01 & 02 hold that only allows them to use the online registration system ONE time and also prevents students from dropping below 12 units each semester. Please see your Athletic Academic Counselor if you have questions.
8.) When can I pick up my stipends?
Your stipends should be available every 26th of each month. Please see Monica Morita or Jennifer Amran for further details.
- Monica Morita is located in Room 108
- Jennifer Amran is located in Room 104
9.) Where can I print in color?
You will be able to print in color by visiting Room 134 and asking a student worker or Alan to help you print.
10.) How can I access my tutorial schedule?
You will be able to access your tutorial schedule by visiting GradesFirst
11.) How can I access my class schedule?
12.) How can I access my STARS report?
You can access your STARS report via your OASIS account which you can access in your University Student Portal MyUSC (my.usc.edu).